Hard Drive Upgrader FAQ

 

1. I would like to upgrade my current OS on my hard drive to Windows 98 on a larger drive and maintain a single partition. Can I use the Hard Drive Upgrader to help me?

2. My FAT16/FAT32 partition or host drive is full or almost full. Can I still use the Hard Drive Upgrader to expand the partition without freeing up space first?

3. Can I use the Hard Drive Upgrader to copy to a smaller hard drive?

4. Can I use the Hard Drive Upgrader to copy non-Microsoft operating systems?

5. I have a system with Windows NT 4.0 and Windows '95 that has the hard drive partitioned into 3 equal parts.  I would like to transfer my data to a new larger hard drive. How does the new hard drive have to be prepared? Does it have to be fdisked and formatted first?

6. Does Hard Drive Upgrader work on Windows NT 4.0 server using an NTFS drive? I would like to put in a larger hard drive.

7. My HD has some bad sectors, can Upgrader ignore bad sectors while upgrading my system's file?

8. My C: is 27 G and its intended backup is 13 G! I guess I am forced to use the *free* copier from Maxtor after all *shrug*,Can yours do anything that one can't?

9. I am interested in a version that supports Windows Me. Your free download version has limitation to copy to 8.4GB, and I need to copy to a larger capacity HD, can you solve my problem with your software?

10. I bought the upgrader yesterday to upgrade my 30 GB from a 4 GB drive. The upgrade was successful. However, the new 30 GB drive did not boot Windows after copy was done, It's stuck at config.sys. What happened?

11. I used the upgrader  to upgrade my 30 GB from a 4 GB drive. The process was  smooth, but the new 30 GB drive did not boot Windows. It was stuck at config.sys. I then carefully read all instructions and performed the whole operations again. I got the same results. What's the problem?

12. What types of operating systems does my "Hard Drive Upgrader 3.30" support?

13. My Hard Drive has both FAT and NTFS partitions. Can "Hard Drive Upgrader 3.30" handle the differences of partitions when making the copy?

14. I have multiple partitions in my hard dive. Does Hard Drive Upgrader 3.30" support multiple partitions copy?


1Q: I would like to upgrade my current OS on my hard drive to Windows 98 on a larger drive and maintain a single partition. Can I use the Upgrader to help me?

 A. Yes, Hard Drive Upgrader will do that automatically regardless of your current OS types of Win3.x, Win 95, Win 95 OSR2. It can also convert FAT16 to FAT32.

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2Q: My FAT16/FAT32 partition or host drive is full or almost full. Can I still expand the partition without freeing up space first?

A: Yes. The Upgrader expands FAT16/FAT32 partition(s) on the fly without requiring any minimum free space on the partition(s).

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3Q: Can I copy to a smaller hard drive?

A: Yes, target disk space permitted. The Upgrader performs intelligent copy, i.e., only copies those sectors that are actually used. If your source drive contains unallocated space at the end or FAT16/FAT32 partitions that are not nearly full, you may be able to copy to a smaller drive. The Upgrader will perform an intelligent analysis of your source and target disks and inform you if the target disk is too small. Sometimes defragmenting the source drive may help.

Some disk optimization programs, notably Norton Speed disk, have an option to place infrequently accessed files at the end of the disk, if you are using the Upgrader to copy to a smaller hard disk, make sure to uncheck this option if it is checked in Norton Speed disk and run speed disk so that all empty areas of the disk are placed last on the hard drive. This will allow smart copying to a smaller hard drive.

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4Q: Can I use the Upgrader to copy non-Microsoft operating systems?

A: This version of the Upgrader is intended for Microsoft operating systems and the associated FAT16/FAT32 partition types. Other operating systems and partition types will be copied sector by sector (i.e., mirror image of partition created without expansion) and are otherwise unsupported. Since the embedded system [c/h/s], if any, is unmodified in this case, the target drive may or may not work properly.

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5Q: I have a system with Windows NT 4.0 and Windows '95 that has the hard drive partitioned into 3 equal parts.  I would like to transfer my data to a new larger hard drive. How does the new hard drive have to be prepared? Does it have to be fdisked and formatted first?

A: The Upgrader does not require the new hard drive to be fdisked or formatted or otherwise "prepared." The Upgrader will proportionally expand each "resizable" partition on the fly to the new drive. FAT16/32 partitions are considered resizable, whereas NTFS is not (i.e., NTFS partition will be copied as is without expansion). Windows NT 4.0 supports both FAT16 and NTFS partitions.

I assume you use the NT multi-boot feature to manage whether you boot to 95 or NT.

If all 3 equal partitions on your old drive are all FAT16/32 type, they will all be expanded proportionally to the new drive, and both Windows 95 and NT should work properly. If one (or 2) of the partition is NTFS, it will be copied as is without expanding in size. All remaining partitions will then be proportionally expanded to use the remainder of the new hard drive. Both Windows 95 and NT should still work this way.

Note that FAT16 partition can be expanded subject to a 2GB limit, whereas FAT32 does not have this limit. Also note that NT 4.0 does not recognize FAT32, so if there is any existing FAT16 partition that needs to be accessed by NT 4.0 after the upgrade, do not convert to FAT32.

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6Q: Does Hard Drive Upgrader work on Windows NT 4.0 server using an NTFS drive? I would like to put in a larger hard drive. (P.S. product number SFUPG )

A: Hard Drive Upgrader will copy and expend all the partition types (FAT16/32, NTFS). This means that any form of partition will be recognized by the software (Hard Drive Upgrader) when making a copy. During the process, It will skip the bad sectors in FAT16/32, or the unused clusters in NTFS. After it is done, FAT/NTFS partition is automatically reduced to a minimum size. Thus, the rest of the disk space can then be used to create additional partition(s).

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7Q: My HD has some bad sectors, can Upgrader ignore bad sectors while upgrading my system's file?

A: When a bad sector is encountered by the Upgrade functions (Express or Custom), it will retry 30 times (default). After that it will be handled depending on where the bad sector is located. The upgrade function depends on certain system sectors (partition sector, boot sector, FAT, etc) to work properly. If the system sector is bad, the upgrade function cannot continue regardless whether the option is set to ignore bad sector or not. On the other hand, if the system sectors are all OK, but certain data sectors are bad, then the upgrade function can continue if the option is set to ignore the bad sector.

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8Q: My C: is 27 G and its intended backup is 13 G! I guess I am forced to use the *free* copier from Maxtor after all *shrug*,Can yours do anything that one can't?


A:I presume that you have FAT32 partition on your 27G running Win98. I further assume the data on the 27G drive is less than 13G. Even though the information on the 27 gig is less than 13 gig, it's possible that the data clusters may be scattered around, even occupying some sectors toward the end of the 27 gig drive. If this is the case, it needs to be defragmented first so that all the data clusters fall within the FIRST 13 gig of the 27 gig drive. You can use "consolidate disk space only" type option when performing defrag. After a successful defrag with data clusters within the first 13 gig, you should be able to use the Hard Drive Upgrader to copy from 27 gig to13 gig.

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9Q: I am interested in a version that supports Windows Me. Your free download version has limitation to copy to 8.4GB, and I need to copy to a larger capacity HD, can you solve my problem with your software?

Yes, our Upgrader (full release) has long overcome the 8.4 GB limit on hard drive
size. The free-downloadable demo/trial version on our web site may still have the 8.4 GB limit. Did you find other places on our web site that imply the 8.4 GB limit? We'd be happy to update the information.

As to the Windows Me support, did you mean a version of the Upgrader that would RUN under Windows Me with all the GUI support? Or did you mean a version of the Upgrader that would copy (and enlarge) an original drive with Windows Me on it to a larger drive and keep everything.

If you meant the former, then the version does not exist. If you meant the latter, then the Upgrader should be fine. The Upgrader is designed to run from a clean (i.e., DOS) environment due to the nature of what it does. You don't want to have other tasks running while copying from a drive to another. Otherwise you run the risk of a corrupted target drive.

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10Q: I bought the upgrader yesterday to upgrade my 30 GB from a 4 GB drive. The upgrade was successful. However, the new 30 GB drive did not boot Windows after copy was done, It's stuck at config.sys. What happened?

A: There might be three possible reasons for what happen to you and here is the solution.

(a) When you finished copying, I assume that you removed the old drive and try to boot from the new drive. Did you reset the jumper on the new drive so that it becomes MASTER? Did you place the new drive where the old drive was?

We also recommend, even before copying, that the new drive be set up as the boot drive (master), and the old drive set up as the secondary.

(b) Do you have some kind of disk manager (e.g., EZ-drive, On-track, other DDO) on your old drive? The way to use Upgrader correctly is different.

In our documentation (user.doc or user.txt), there is a section (appendix) that deals with the Disk Manager (including EZ-drive, among other things). Because EZ-drive (or other Disk Manager) prepares the hard drive in a special way which is NOT recognized by other software (including the Upgrader software or other), in order for the Upgrader to see this type of hard drive correctly, it requires the EZ-drive software to be loaded first. Typically, this can be done by booting from the hard drive with EZ-drive, by holding down a key (e.g., Ctrl) half-way during the boot up
sequence, it will load the EZ-drive software and allow you to continue booting to a boot diskette. If you run the Upgrader at this point, it will see the hard drive correclty and be able to copy it successfully.

[this paragraph is probably not applicable to you] If you're installing the new hard drive on the same PC, you may have to set up the new hard drive with the EZ-drive again if the PC cannot recognize the full capacity by itself. You need to
set up your old drive as your boot drive, and the new drive as secondary. This way, as mentioned above, you can boot half-way to the old drive and continue booting to a boot diskette. You can then run the Upgrader to copy the drives correctly.

(c) If step 2 above is not the case or does not address your problem, there may be a mismatch of translation scheme [c/h/s] on the hard drive and on the system. Try a hidden option 24 at the main menu of the Upgrader. Change the embedded [c/h/s] on the hard drive to match what BIOS says. This should make it boot.

If things are still not working, could you tell me more about your original drive's partition layout? any special partition (e.g., boot manager, diagnostic partition, etc)? OS? Where in the config.sys is the system stuck? Or can you email me the config.sys file? And whatever info that might be useful.

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11Q: I used the upgrader to upgrade my 30 GB from a 4 GB drive. The process was  smooth, but the new 30 GB drive did not boot Windows. It was stuck at config.sys. I then carefully read all instructions and performed the whole operations again. I got the same results, what's the problem?

Our software has copied many Win98/SE drives without any slightest problem. The corrupt target drive problem you mentioned could be caused by several factors listed below, most of them, we believe, are external to our software:

1) Compatibility problem among two master/slave hard drives and perhaps the IDE controller (during copying process, maybe on a different machine). Since our program is INT 13 (BIOS) based when accessing the hard drive, if indeed there
is a drive conflict problem, it will not be restricted to our program. If you were to install a new OS onto the new drive under this configuration, you probably have the same problem.

The best way to avoid this potentially troublesome situation is to configure both drives to be master and connect them to separate IDE channels with its own cable. Temporarily disconnect all other IDE devices (CD-ROM, etc). Copying drives under this setup perhaps gives the best result.

Also check the adapter you used to connect the 2.5" drive in the 3.5" bay on the desktop. The adapter can sometimes be a source of the problem.

2) (Partially) corrupt source drive to begin with. You can run SCANDISK to isolate this situation.

3) Non-standard partition layout on the source drive. Some PC vendors are known to add their own diagnostic and/or boot management partitions that won't work when copied to a different-sized hard drive. Some hard drive has so called disk manager (DDO, EZ-drive, etc) installed which requires special procedure performed before actually copying the drive. Let me know if this is the case for further info.

4) Incorrect settings of the C/H/S (cylinder/head/sector) parameters on the target drive. It's possible that the cloning machine (e.g.,desktop) translate this parameter
differently than the target machine (e.g., laptop) causing the new drive to appear corrupted. Simply run the Upgrader option 24 (hidden) on the target machine to change the embedded C/H/S to match the current BIOS settings.

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12Q: What types of operating systems does my "Hard Drive Upgrader 3.30" support?

A:  Hard Drive Upgrader 3.30 supports all the FAT 16/32 and NTFS based file systems. In another word, it supports from FAT based systems like Win 3.x, Win 95, Win 98, Win ME, to NTFS based systems like Win NT, Win 2000, and Win XP.

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13Q: My hard drive has both FAT and NTFS partitions. Can "Hard Drive Upgrader 3.30" handle the differences of partitions when making the copy?

A:  Yes, Hard Drive Upgrader 3.30 is programmed to recognize any form of partition disregard weather they are in a same hard drive or not. When making the copy, it will choose the appropriate copying method for each particular partition it encounters.    

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14Q: I have mutiple partitions in my hard drive. Does "Hard Drive Upgrader 3.30" support multiple partitions copy?

A:  Yes, "Hard Drive Upgrader 3.30" will scan through all the partitions in the source hard drive before the copy begins, and it will copy them into the destination hard drive one at time.

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