Technical Support Form

 

User Information

 

Date
Name: required
Company:
Phone No:
FAX No
E-Mail: required

Product Information:

Edition/item No.
Date bought
Serial Number

System Setup/ Configuration: (Please provide as much information as you can. This will expedite our response.)

Information

Source System

Target System

PC Brand/Model/CPU

Operating System & Version

Hard Drive Make / Model

Hard Drive Type (Circle or fill in) SCSI IDE MFM other: SCSI IDE MFM other:
H.D. Setting: IDE:Master/Slave or SCSI ID (Circle or fill in) IDE: Master Slave | SCSI ID. IDE: Master Slave | SCSI ID.

Hard Drive Label Info Cylin/Head/Sector

Cylin: /Head: /Sector: Cylin: /Head: /Sector:
BIOS: MFG; Ver.; Date
BIOS CMOS Setting for: (select or fill in)
-H.D. type: User Defined, Auto Detect, etc		 User Defined Auto-detect Fill in User Defined Auto-detect Fill in:
-Cylinder/Head/Sector: Capacity: Cylin: /Head: /Sector: Cylin: /Head: /Sector:
-Translation Mode(Normal,LBA,Large,etc.) Normal or CHS | LBA |
Large or Extended CHS | Auto | etc		 Normal or CHS | LBA |
Large or Extended CHS | Auto | etc
Translated C/H/S: (DiskPro Opt. 3)
Comparison: (DiskPro Opt. 23)

Problem Description: (Please be thorough)